Fedco Trees Terms and Conditions
Please inspect your order upon receipt and notify us immediately if something is missing or incorrect. Occasionally, plants incur damage during shipping. If limbs or tops are broken, prune to the next good bud. The plant will do fine.
We guarantee to ship you a plant that is healthy, will leaf out, and is true to name. We expect that you will care for the plant from the moment it arrives, plant it in a timely fashion, water it (about 1" per week after bud swell) and protect it. Because we have no control over growing conditions such as weather, soil, cultural practices, pests, wildlife, or weed whackers, we cannot guarantee a plant’s survival past leaf break.
If you see no sign of life, scratch the outer bark with your fingernail. If the inner bark is green, the tree is still alive. Some plants take longer than others to break dormancy, so you may need to be patient. If you have thoroughly cared for the plant and it does not leaf out, we will issue a refund or gift certificate credit. We cannot offer replacements.
Inevitably, some plants die through no fault of yours or ours. If a plant dies during the first growing season, don’t hesitate to contact us. We will work with you to determine what went wrong. We are partners in the endeavor of filling the planet with plants and we want you to succeed.
Claims for errors in your order must be presented within 30 days of receipt of your order. Claims for any product defects should be presented as soon as possible after discovery and must be made no later than July 31 of the year the plant was received.
We do not guarantee plants that are potted by you, except for perennials, which are the only plants we recommend for temporary potting. We are not responsible for the quality of plant material in the event your package is not promptly picked up or opened.
For scionwood or rootstock orders, we do not issue refunds or replacements based on diameter of wood. We are not responsible if your grafts fail.
We limit our liability in all instances to the purchase price. The liability of Fedco Seeds, Inc., for breach of warranty, or any loss or damages arising out of the purchase or use of our products, including loss or damages resulting from any negligence whatsoever on our part, or strict liability in tort, shall be limited to the purchase price. By acceptance of the merchandise, the buyer acknowledges that the limitations and disclaimers herein described are conditions of sale, and that they constitute the entire agreement between the parties regarding any warranty or liability. Failure to assert claims within the aforementioned time frame renders this warranty null and void.
Handling Charges for Order Adjustments: Once you click submit, your order is finalized. We charge $10 for handling each time you adjust your order. Additions and deletions are costly for us to process. You are welcome to place as many separate orders as you wish.
If you must remove items from your order after our final order deadline, we will charge a $20 fee. If you must cancel after the deadline, we will retain a $20 fee or 20% of the order total, whichever is greater. Please don’t make us do this. Unlike most businesses, we take orders for about five months and then fulfill them all in a span of a few weeks. When we receive last-minute cancellations or order reductions after we’ve closed for ordering, we can’t exactly restock the plants we’ve designated for your order.